User login
It’s easy to get so caught up in our day-to-day routines. At the hospital, we’re meeting core measures, documenting correctly, following clinical guidelines, and simply striving to stay up to date with the literature. At home, there are soccer games, recitals, and homework – and some rare personal time. We often shift to automatic pilot in a desperate attempt to balance the seemingly never-ending demands.
But does the very nature of our hectic lives sometimes prevent us from seeing the bigger picture, especially when it comes to the things that are really important to our patients? Yes, we know what lab values automatically trigger an order for a statin, and what ejection fraction on the echocardiogram warrants an ACE inhibitor, but how often do we really take the time to find out about the outcomes that are important to our patients? Sometimes they aren’t the evidence-based clinical outcomes we are trying to reproduce with our treatments.
For many patients, the desired outcome is to feel better, plain and simple. All the fancy lingo and drugs with unpronounceable names and unintelligible indications can be overwhelming. They make some patients shut down, and ultimately shut us out. We may not even realize it until our patients are readmitted as a result of noncompliance with our well-thought-out treatment plans.
There are our male patients who rarely take their blood pressure medicine because of the side effect of sexual dysfunction. And then there are those patients who don’t take their medications or see their doctors regularly because they just cannot afford it. While they seem to be in agreement with the follow-up plan for medical visits and testing, patients may be ashamed to admit they are uninsured or underinsured. They know they will never be adherent because they just cannot afford the costs of our treatment plan.
Instead of getting frustrated with our noncompliant patients, we could better serve them by getting more personal – gaining their trust as we carefully and respectfully uncover the layers of the limitations they face and the outcomes that matter to them. We need to aim to be viewed as our patients’ caring advocates and not just aloof professionals with no clue about their daily struggles.
Dr. Hester is a hospitalist at Baltimore-Washington Medical Center in Glen Burnie, Md. She is the creator of the Patient Whiz, a patient-engagement app for iOS. Reach her at healthsavvy@aol.com.
It’s easy to get so caught up in our day-to-day routines. At the hospital, we’re meeting core measures, documenting correctly, following clinical guidelines, and simply striving to stay up to date with the literature. At home, there are soccer games, recitals, and homework – and some rare personal time. We often shift to automatic pilot in a desperate attempt to balance the seemingly never-ending demands.
But does the very nature of our hectic lives sometimes prevent us from seeing the bigger picture, especially when it comes to the things that are really important to our patients? Yes, we know what lab values automatically trigger an order for a statin, and what ejection fraction on the echocardiogram warrants an ACE inhibitor, but how often do we really take the time to find out about the outcomes that are important to our patients? Sometimes they aren’t the evidence-based clinical outcomes we are trying to reproduce with our treatments.
For many patients, the desired outcome is to feel better, plain and simple. All the fancy lingo and drugs with unpronounceable names and unintelligible indications can be overwhelming. They make some patients shut down, and ultimately shut us out. We may not even realize it until our patients are readmitted as a result of noncompliance with our well-thought-out treatment plans.
There are our male patients who rarely take their blood pressure medicine because of the side effect of sexual dysfunction. And then there are those patients who don’t take their medications or see their doctors regularly because they just cannot afford it. While they seem to be in agreement with the follow-up plan for medical visits and testing, patients may be ashamed to admit they are uninsured or underinsured. They know they will never be adherent because they just cannot afford the costs of our treatment plan.
Instead of getting frustrated with our noncompliant patients, we could better serve them by getting more personal – gaining their trust as we carefully and respectfully uncover the layers of the limitations they face and the outcomes that matter to them. We need to aim to be viewed as our patients’ caring advocates and not just aloof professionals with no clue about their daily struggles.
Dr. Hester is a hospitalist at Baltimore-Washington Medical Center in Glen Burnie, Md. She is the creator of the Patient Whiz, a patient-engagement app for iOS. Reach her at healthsavvy@aol.com.
It’s easy to get so caught up in our day-to-day routines. At the hospital, we’re meeting core measures, documenting correctly, following clinical guidelines, and simply striving to stay up to date with the literature. At home, there are soccer games, recitals, and homework – and some rare personal time. We often shift to automatic pilot in a desperate attempt to balance the seemingly never-ending demands.
But does the very nature of our hectic lives sometimes prevent us from seeing the bigger picture, especially when it comes to the things that are really important to our patients? Yes, we know what lab values automatically trigger an order for a statin, and what ejection fraction on the echocardiogram warrants an ACE inhibitor, but how often do we really take the time to find out about the outcomes that are important to our patients? Sometimes they aren’t the evidence-based clinical outcomes we are trying to reproduce with our treatments.
For many patients, the desired outcome is to feel better, plain and simple. All the fancy lingo and drugs with unpronounceable names and unintelligible indications can be overwhelming. They make some patients shut down, and ultimately shut us out. We may not even realize it until our patients are readmitted as a result of noncompliance with our well-thought-out treatment plans.
There are our male patients who rarely take their blood pressure medicine because of the side effect of sexual dysfunction. And then there are those patients who don’t take their medications or see their doctors regularly because they just cannot afford it. While they seem to be in agreement with the follow-up plan for medical visits and testing, patients may be ashamed to admit they are uninsured or underinsured. They know they will never be adherent because they just cannot afford the costs of our treatment plan.
Instead of getting frustrated with our noncompliant patients, we could better serve them by getting more personal – gaining their trust as we carefully and respectfully uncover the layers of the limitations they face and the outcomes that matter to them. We need to aim to be viewed as our patients’ caring advocates and not just aloof professionals with no clue about their daily struggles.
Dr. Hester is a hospitalist at Baltimore-Washington Medical Center in Glen Burnie, Md. She is the creator of the Patient Whiz, a patient-engagement app for iOS. Reach her at healthsavvy@aol.com.
